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Frequently Asked Questions

  1. How safe is it to give my credit card details over the Internet?
  2. How can I identify any payments or withdrawals on my bank statement?
  3. Why do you have to verify me?
  4. What if I try logging in and it does not connect?
  5. Why do the cards not flip over during a hand?
  6. Why do the slot wheels just keep spinning and don't stop?
  7. Why do I keep getting timed-out?
  8. Do I need specific software to play?
  9. What is the maximum and minimum withdrawal?
  10. Increase your limits
  11. What is the maximum and minimum deposit?
  12. How do I know how much I have spent?
  13. How do I check my financial betting history?
  14. My personal details have changed, what do I do?
  15. How do I change my password?
  16. I have forgotten my password, what do I do?
  17. What currencies can I play in?
  18. Can I register more than one credit/debit card?
  19. How do I register?
  20. I am not sure what the previous game round result was. What do I do?
  21. How old do I have to be to play for real money?
  22. Where can I find complete detailed instructions on the various games?
  23. What do I do if after placing a bet I suddenly change my mind? How do I remove the bet?
  24. What happens if I am suddenly disconnected from the Internet while I play?
  25. How is the outcome of the games generated?
  26. How can I be sure that the games are fair?
  27. What kind of games does Casino-For-Me offer?

Answers

1. How safe is it to give my credit card details over the Internet?

Casino-for-me.com uses 128-bit SSL (Secure Socket Layer) Digital Encryption to protect the details of your electronic transactions. This is the same high level of security used by major financial institutions. Our psp providers, play an active role in fraud prevention and detection. They aim to ensure the integrity of customer accounts as well as payments made to customers. The corporation employs a range of appropriate security and fraud controls to supervise every transaction. As part of this effort, customers are often required to provide verification of identity, copies of their credit cards, a signed deposit history of their transactions and/or other appropriate documentation particularly when attempting to withdraw credits. This ensures that e-cash deposits and withdrawals are not fraudulently transacted.

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2. How can I identify any payments or withdrawals on my bank statement?

Payments and withdrawals will show as: Casino-for-me.com

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3. Why do you have to verify me?

We have to verify all users to protect our customers against possible fraudulent activities.

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4. What if I try logging in and it does not connect?

This is due to a bad or slow connection with your Internet Service Provider. Disconnect and reconnect to the Internet and try again. In some instances players may experience difficulty connecting to the casino as the result of a firewall.

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5. Why do the cards not flip over during a hand?

This is caused by a bad or slow Internet connection. The gaming server will hold the wager until it can resolve the bet.

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6. Why do the slot wheels just keep spinning and don't stop?

This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the slot wheels just keep spinning because your computer has not received the result from the gaming server. If you close the program, you will be refreshed to the last known position.

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7. Why do I keep getting timed-out?

After 20 minutes of inactivity while in the system, users will be automatically timed out. This security precaution was taken to safeguard client"s interests. When this situation occurs you will be required to "log on" again.

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8. Do I need specific software to play?

No. We've designed our site to make game play as fun and easy as possible. We give our customers the option of downloading either a 5 mb or a 93 mb casino suite depending on their needs. You may need to disable pop-ups with some browsers

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9. What is the maximum and minimum withdrawal?

The minimum amount that can be withdrawn is €20.00. The maximum amount that can be withdrawn is €10,000 in any 30 day period. The minimum withdrawal for any bank draft application is €150.

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10. Increase your limits

These limits are individual, and based on your transaction history. If your transaction history with WebDollar is longer than 6 months you may apply to have your limits increased by sending an e-mail to limits@webdollar.com.

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11. What is the maximum and minimum deposit?

The minimum amount that can be deposited is €20.00. The maximum amount that can be deposited, depending on the method used to deposit funds is €1,000 in any 24 Hour period, or €15,000 in any 30 day period. Certain payment methods, i.e. Moneta.ru, have slightly higher limits.

Please note that if you wish to increase your maximum deposit amounts, please contact customer support.

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12. How do I know how much I have spent?

Your balance will be available on screen as you proceed through your gaming activity. For a more detailed account, you can check your transaction history once you have logged in, through the "My Account" function which can be found at the bottom of the page.

Please note that if you wish to increase your maximum deposit amounts, please contact customer support.

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13. How do I check my financial betting history?

To check your financial betting history please login, and click on the "Menu" button found at the bottom left of the page. Select the "Game History" section and fill in the information required. A detailed financial history statement of your account will be available.

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14. My personal details have changed, what do I do?

In the case of change in your address, phone number or other personal details, please go to "Menu" and change details under "Personal Info".

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15. How do I change my password?

Your password can be changed by pressing the "Menu" button at the bottom left of the page choose "Personal Info" and then "Change Password" This can only be done when you have accessed your account. It is the user"s responsibility to keep their password secure at all times.

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16. I have forgotten my password, what do I do?

In the case that you have forgotten your password, please contact customer support at support@casino-for-me.com

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17. What currencies can I play in?

You have the choice to use muiltiple currencies.You will be asked to select the currency you wish to use during your registration process. All funds are converted into Euros.

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18. Can I register more than one credit/debit card?

Unfortunately the system won't allow you to use more than one credit/debit card at the same time on the same account. For security reasons you can only use one card in order to deposit and withdraw funds.In the case that your card has either expired or a new one has been issued to you, please contact customer support.

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19. How do I register?

To join Casino-for-me and play for money you will need to download the casino client. You will then be asked to fill out a registration form.Certain fields are essential for registration security purposes and must be completed.It is of utmost importance that you confirm that you have read the terms and conditions and that you are over 18, by ticking the boxes available.

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20. I am not sure what the previous game round result was. What do I do?

You can just step into the 'Game History' section from the "Menu" and view the previous rounds and their results. If you have any further questions, feel free to contact our customer support staff at support@casino-for-me.com. You can call or e-mail us any time, 24 hours a day, 7 days a week.

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21. How old do I have to be to play for real money?

In order to play for real money you must be at least 18 years of age. Fun mode players have no age limitations.

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22. Where can I find complete detailed instructions on the various games?

While playing a game click on the Menu button and choose Help.A complete set of instructions with explanations on all Casino games will open in a pop up window.

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23. What do I do if after placing a bet I suddenly change my mind? How do I remove the bet?

In games like Blackjack, Roulette, Craps and Baccarat just press the right button with your mouse button and click on the chips you wish to remove.

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24. What happens if I am suddenly disconnected from the Internet while I play?

Because Internet connections malfunction due to several reasons not in our control, we have developed a sophisticated integrated abnormal disconnection handling mechanism, which will always protect the player interest in such an event.

If for some reason, you get disconnected from the Internet while you are in a middle of a game, don't panic. If you are unable to reconnect to Casino-For-Me, you will be logged out after a certain period of inactivity. You can later connect to Casino-For-Me and log in as usual.

If you manage to reconnect before you are logged out, the type of game you were playing determines what you will see upon reconnection.

Upon reconnecting to Casino-For-Me, you will automatically be returned to the exact state were the game was interrupted, so you can continue exactly from the same point you left off, and decide what do you want to do, just in like any game round.

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25. How is the outcome of the games generated?

Boss Media AB use a very sophisticated Random Number Generator (RNG) to create a randomized outcome for each game. The odds for both real money and fun modes games are created with this random number generator. In all card-based games, like Blackjack and Baccarat, the deck(s) of cards are shuffled prior to each hand being dealt.

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26. How can I be sure that the games are fair?

Casino-For-Me is fully licensed in Malta. The payout percentage, which is the percentage of the total wins out of total bets, is being audited on a monthly basis by one of the leading international testing and auditing firms.

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27. What kind of games does Casino-For-Me offer?

Casino-For-Me currently offers 45 different games. We have ten of the most popular table games (Baccarat, Blackjack, Casino War, Craps, Pai Gow Poker, Red Dog, Roulette, Video Poker machines, 3-Reel and 5-Reel Slot Machines both with and without Progressive Jackpots and Bonus Games). We are working on new games on a day-to-day basis. You will be automatically notified when new games become available.

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